Understand to be Understood

Discovery & Research

Meet your customers on their terms, in their time, in their real lives with Discovery & Research

Our Discovery & Research services unlock an outside-in perspective, shaping your products and services with your customers so as to fit seamlessly into their world.

What you can expect

With a focus on gaining unique insight delivered in a practical, straightforward way our methods and approaches can provide and deliver a wide range of outputs and deliverables – depending on our clients need.

Example Deliverables:

  • Requirements gathering
  • Customer/User Research
  • Personas & Empathy mapping
  • Competitor benchmarking
  • Stakeholder engagement
  • Feature prioritisation

Our Discovery & Research services are one of three interlinking Human Centred groups of services. Linked with Architecture & Design and Create & Evolve we can provide clients with a full end to end package of sustainable growth.

 Dave McRobbie 

Digital Strategist

Dave McRobbie, Digital Strategist

 Effective Efficiency

Architecture and design to blueprint your way forwards.

 Effortless Experience 

Create and evolve user-centred solutions.

Before your research, we weren’t really making decisions based on user needs – Experience UX helped us to make that culture shift. You’ve helped us to make a case to colleagues on the why, and how of putting users first. You challenge us to be evermore user-centred!

Katherine Starczewski, Senior Content Producer

See the impact we’ve had for our clients



A series of user profiling workshops to uncover staff and volunteers’ future ways of working.


Compare The Market

Moderated and unmoderated user research to capture users’ emotional response to homepage designs.



An evidence-based approach to define the way forward for Education Training Foundation’s digital roadmap.

Get in touch

Get Started

Book an introductory call with a member of our team today.

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