We’re trusted by the brands you trust

Our Clients

We are proud to say that 70% of our business comes from existing clients who trust us to deliver on the most important aspects of their business. We work with household names and big brands, both supporting in-house UX teams and as outsourced consultants.  What is clear is that our clients have come to appreciate and depend on us for our unwavering user-centred and evidence-based approach. We understand that it can be difficult to navigate the various agendas that can cloud any design project and we offer the voice of experience and empathy.

Financial Times Logo - Experience UX

See the impact we’ve had for our clients

We increased sales by 28% for The Body Shop
We grew sales by 200% for HomeLet Insurance

Since going live we have seen an “89% increase in conversion rates and customer satisfaction scores went through the roof.

David Oliver - LV=David Oliver, User Experience Manager, LV

Financial Times - Experience UX

We helped the Financial Times over a 5 year period. Primarily our work focused on a series of strategic user research pieces targeted at product launches, and exploring innovative ways to deliver high quality content to a demanding user base. We helped the Product Management team implement an ongoing program of user insight utilising internal resources.

Burberry Logo - Experience UX

In the last 4 years, we have worked with many cross-disciplinary teams, supporting them in delivering great online experiences. We helped Burberry validate their redesigned digital experience with potential customers prior to launch and we also worked collaboratively to explore, refine and validate other new concepts with agile research in a fast-paced environment.

The report was absolutely awesome – a truly great piece of work. There were so many tangible things we used to improve the app.

Steve Pinches, Group Product Manager, Financial TimesSteve Pinches - Financial Times

We are working with McCarthy & Stone as strategic partners guiding their overall digital experience. We have been embedded within their team working on multiple strands of conversion optimisation, user insight, service delivery, and customer engagement. As a long term partner, we act as an internal UX department within the business.

Seimens Logo - Experience UX

We worked with the Siemens Financial Services team over several months to redesign their digital experience. We ran several user insight workshops with the Siemens team before implementing an ongoing program of prototyping and iterative usability tests. We then worked with the team in Munich to implement the changes across the business.

I have no hesitation in recommending Experience UX, they have helped us massively over the last few years.

David Oliver - LV=Justin Amphlett, User Experience Manager, Wiggle

The Open University

The OU are our longest running partnership. We have worked closely with several departments helping them to improve their online experience for current and prospective students. We have clocked up hundreds of hours of user research, insight workshops, internal training, interaction design, and iterative prototyping work.


Over a number of years, we acted as the UX agency for Liverpool Victoria. In that time we helped shape their user-centred culture and supported them while they grew their internal UX resource. In that time we  conducted user groups, UX audits, created UX prototypes, ran innovation workshops, and ran hundreds of usability tests.

A great piece of work! I was really impressed with the output and the team were really insightful.

John Darch, Digital Manager, Farrow and BallSteve Pinches - Financial Times

Jenny Lewis

Let’s Chat

Are you launching or planning a new digital product? Or do you want to test your website or app? Our expert team can help with user research, usability testing, and service design solutions.

01202 293652 jennylewis@experienceux.co.uk