Usability Testing 

Identify and Solve Your Users’ Frustrations

Disappointed with performance? Something doesn’t feel right? Can’t put your finger on it? Your usability issues are in your blind spot; they are unknown, unreported and cause dissatisfaction for you and your users.

Designing an experience for your users is fraught with pitfalls and hazards. Get it wrong and you’ll find yourself puzzled and searching for answers. Get it right and you’ll have peace of mind and rewarding results.

We shine a light on the highs and lows of your users’ experience and guide you to success.

Uncover short-term fixes and long-term direction

Our independent consultants and researchers will guide you through the noise of data and opinions to user-led insights. Identify quick wins for today and clarity for tomorrow.

Clear a path to your digital goals

Gain confidence in your user interface by identifying barriers to your user’s goal. Review your user’s journey to complete their tasks. Remove pain points and increase your conversion rate.

Expect satisfied users and rewarding results

Reap the rewards of customer loyalty and strong brand sentiment. See the impact through performance-changing results. Unlock answers to your right way forward.

How Usability Testing Works

We understand how it feels to struggle with low engagement, poor conversion, and high abandonment rates. Metrics may show you the impact of the problem but will not identify the root cause. Experience your products and services through the eyes of your customer.

Our usability testing process removes the complexity and headaches of user research:

1. Planning

Your UX Consultant will guide your team through a planning workshop to discuss the research objectives and process.

2. Recruitment

We’ll source real participants from your target audience and create a test plan to achieve your objectives.

3. Testing

Our expert moderators will facilitate each usability session. Observe people using your digital products and services, in-person or virtually.

4. Reporting

You’ll receive a comprehensive written report and presentation of prioritised findings including video clips, recommendations, and next steps.

“Online conversion rate has improved by about 50%. When you’ve got a high volume of quotes coming through, it makes a huge amount of difference”.

Matthew Carter, Digital Marketing Manager, HomeLet Insurance

Usability testing is an opportunity to sit down one on one with your customers and observe them using your website, app or software. See first-hand the struggles and barriers that hinder their experience. Gain understanding, clarity and confidence to design a better experience.

 Emma  Jones 

UX Researcher

Emma Jones

Join the brands we’ve resourced through usability testing

Get Started

Book an introductory call with a member of our team today.

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Usability Testing to Increase Conversion

Our focus on these core aspects throughout our research means that we never lose sight of the bigger picture:

UX Consultant Matt Fisher

Let’s chat

Shine a light on the highs and lows of your user’s experience. Reveal quick wins for today and a user-centred way forwards for tomorrow. Let’s talk.

01202 293652 mattfisher@experienceux.co.uk

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