First-class user experience doesn’t happen by accident.

Our Services

Any experience consists of a collection of moments; a symphony of highs and lows. Our proven design method takes a strategic approach to experience design and focuses on user-centred research, usability testing and architecture. The result is a carefully researched, evaluated and executed plan that spares you development time, costs and headaches.

User Research

We believe that the foundation of any project should be laid early with a thorough understanding of users and their needs. We utilise a variety of online and face to face research techniques to uncover user needs throughout every step of their journey.

Usability Testing

Usability testing and user research are the best tools for identifying what’s really happening with your product or service,  and why users are dropping out of the process.

UX Architecture

We make information easy to understand and interact with. Our approach focuses on the underlying structure, grouping, and labelling in order to build a system that allows users to quickly find what they’re looking for.

Training Course at Experience UX

Events & Training

Join us at one of our events or training courses. Our courses are taught by highly experienced professionals. A great opportunity to learn some of the tools from our toolkit. Or find out about our past and future event’s where we bring minds together and create conversation.

What our customers say…

“Online conversion rate improved by about 50%. When you’ve got a high volume of quotes coming in, it makes a huge difference.”

Matthew Carter
Digital Marketing Manager, HomeLet Insurance

“Since going live we have seen an 89% increase in online conversion rates and our customer satisfaction scores went through the roof.”

David Oliver - LV=
David Oliver
User Experience Manager, LV=

“The insight we got, those little golden nuggets, were really empowering… statistics were very positive, with year on year sales up by 28%”

Aimée Hart
Ecommerce Analytics Manager, Body Shop

Do you have a user insight challenge we can solve?

Poor Conversions

You might be getting plenty of traffic, but it’s not converting. Analytics may give you an idea of what is happening, but not why. We deliver proven conversion increases. We’d love to show you.

Low user engagement

Our assumptions about what people need and want, often don’t match with reality. We can put you in direct contact with the real people buying, and using your products and services.

Tough competition

See how your product or service matches up to the competition. Our unique approach benchmarks critical user journeys against key competitors and gives you an action plan.

Inexperienced team

You already have a team delivering UX, or plans to grow one. We can give them the tools, expertise, and hands-on experience to deliver top quality experiences to your customers.

Unfocused strategy

We can help you zero in on the core priorities for your users, and shape a strategy that takes you from where you are, to a more seamless experience across all touchpoint and channels.

Low UX Resource

You have internal resource, but they are too busy to keep up with the demand. Or you might find yourself short of the skills you need. We can place one of our consultants in-house, or help deliver.

We’re trusted by top brands to solve their UX problems, we’d love to help you too.

Head of UX Jenny Lewis

Let’s chat

Are you launching or planning a new digital product? Or do you want to test your website or app? Our expert team can help with user research, usability testing, and service design solutions.

01202 293652