“Online conversion rate improved by about 50%. When you’ve got a high volume of quotes coming in, it makes a huge difference.”

Matthew Carter
Digital Marketing Manager, HomeLet Insurance
Any experience consists of a collection of moments; a symphony of highs and lows. Our proven design method takes a strategic approach to experience design and focuses on user-centred Research, Architecture and Design. It shows us where to sprinkle the magic and where to streamline. The result is a carefully researched, evaluated and executed plan that spares you development time, costs and headache.
We believe that the foundation of any project should be laid early with a thorough understanding of users and their needs. We utilise a variety of online and face to face research techniques to uncover user needs throughout every step of their journey.
Usability testing and user research are the best tools for identifying what’s really happening with your product or service, and why users are dropping out of the process.
Design is all about solving user problems. We never design anything that hasn’t had a foundation of user research to fully understand the goal users are trying to reach, or the problem the business is trying to solve.
We make information easy to understand and interact with. Our approach focuses on the underlying structure, grouping, and labelling in order to build a system that allows users to quickly find what they’re looking for.
Join us at one of our events or training courses. Our courses are taught by highly experienced professionals. A great opportunity to learn some of the tools from our toolkit. Or find out about our past and future event’s where we bring minds together and create conversation.
“Online conversion rate improved by about 50%. When you’ve got a high volume of quotes coming in, it makes a huge difference.”
Matthew Carter
Digital Marketing Manager, HomeLet Insurance
“Since going live we have seen an 89% increase in online conversion rates and our customer satisfaction scores went through the roof.”
David Oliver
User Experience Manager, LV=
“The insight we got, those little golden nuggets, were really empowering… statistics were very positive, with year on year sales up by 28%”
Aimée Hart
Ecommerce Analytics Manager, Body Shop
We’re passionate about UX and are happy to help, whether you’re a client or not. If you’ve got a challenging UX issue or simply want a friendly steer in the right direction, get in touch with Neil and make his day:
01202 293652 neilyoung@experienceux.co.uk