We are experience design pioneers

About Experience UX

We’re a team of researchers and consultants committed to simplifying digital experiences by understanding user behaviour. We empower our clients with actionable insights from our award-winning user research process.

Meet our passionate team

I love working in a team that genuinely care about what they do

Jenny Lewis, UX Consultant, Experience UX

The Experience UX Team

Approachable, informed and inspirational. Team EUX are incredibly passionate and knowledgeable about experience design, find out a little more about each team member.

Ali Carmichael

Ali Carmichael

Founder & Managing Director

About Ali

Ali is Founder and Managing Director who has fostered a career in the Digital Industry since 1999, across Sales, Project Management, and UX. Responsible for leading our client services team and building long term relationships with our customers, Ali can also be found with Damian shaping our business strategy and direction. A passionate champion of the user, he enjoys learning about how other businesses function and how we can help them perform better; at home, he is a climbing frame to four (yes, 4!) beautiful, energetic children.

Jenny Lewis

Senior UX Consultant

About Jenny

Originally trained in Graphic Design, after graduating Jenny soon discovered an industry that perfectly blended her fascination with people and psychology, with creativity and design. Jenny is a Senior UX Consultant; responsible for shaping long term relationships with client teams, developing our products and services, and overseeing the delivery of projects for brands such as Burberry, Ellen MacArthur Foundation and The Open University. She loves sharing what she has learnt through running training sessions and coaching junior team members to develop and grow. Outside of work you can find her exploring the local area or reading a good book. 

Laura Yarrow

Senior UX Consultant

About Laura

Laura has worked in the digital industry for over 14 years, with a background in web development. She is fascinated with watching people and understanding why they do what they do. She is responsible for leading human-centred design projects from start to finish, and also providing support, training and strategic big picture thinking. What she loves about working at Experience UX is the variety of projects and brands she gets to work with, and the positive change for society this contributes. When Laura isn’t watching people, she can be found spending time with her young family and husband, reading, disappearing in the weeds whilst gardening, and playing the piano badly.

Emma Jones

UX Researcher

About Emma

Emma is a UX Researcher who has recently joined the industry after spending several years studying Psychology. She is responsible for planning and carrying out research with users and understanding their needs, wants and behaviours. She loves using her skills and knowledge of psychology to inform methods and support her when analysing human behaviour. She considers herself to be an avid people watcher and loves that she can incorporate that into her career! Outside of EUX she enjoys spending time with family and friends whilst single-handedly increasing the number of hits on cat adoption websites.
Neil - Experience UX

Neil Young

UX Account Manager

About Neil

Neils responsibilities cover regular new business development, as well as managing and building strong relationships with our existing clients and customers. He has worked as a freelance photographer, teaching assistant and has now planted his feet in the world of Research. He enjoys our strong set of morals and values and watches in awe the skills and abilities of our people within EUX. The rest of his time is spent keeping fit, playing the guitar and entertaining his two year old daughter, who has a love for anything that involves running, singing and shouting. More often than not, all at the same time, much to the horror of his spaniel.

Megan Pitman

Office Manager

About Megan

Megan is responsible for all thing’s office and day to day operations supporting Ali and the business. Everyday is different picking up tasks from process, team life, finance, marketing and everything in between. She believes you should love where you work and has a strong interest in culture and strives to bring moments of joy to EUX life. After spending 5 years working in the charity sector, Megan wanted to work for an organisation that still made a difference so EUX was a great fit. When she isn’t obsessing over the placement of cushions in the office, she can be found in Sweden, deep in a good book, snuggling with her animals or planning her next adventure.

The work I do every day makes a difference to our clients and their customers. When I go home I feel that I truly did something meaningful and important.

Laura Yarrow, UX Consultant, Experience UX

Our core values

These are the five values that we hold central to everything we do. When you work with us, you can expect these values to shine through from the moment we first meet.

Refreshingly honest

We’ll be honest with you from the start. We see our role as telling it how it is, free from bias, independent from any agenda. Our ultimate aim is to help you see your product or service through the eyes of your users.

See the bigger picture

We’ll always seek to fully understand a problem before designing a solution. Every time we work on a project we want to know the business objective and the project team’s goals, as well as what the user needs.

Deliver great experiences

The world is full of design decisions that lack empathy or an understanding of what users need. For us, thinking about what users need when you’re creating something seems like such a simple thing. So our proposals, reports, wireframes and everything we create is designed to make life easier for the people who will use them.

Always improving

We’re constantly improving the way we do things. Our thirst for learning new methods, tools, and techniques means we’re always picking the best approach for the project. We believe that small incremental improvements lead to massive gains.

Make a difference

We have to believe our work will make a difference. Before we deliver a piece of work we always ask ourselves if we truly believe it will solve the problem, lead to business gains, and make a difference to your users. If we’re not sure, we’ll spend more of our own time working on the solution.

Neil - Experience UX

Let’s Chat

We’re passionate about UX and are happy to help, whether you’re a client or not. If you’ve got a challenging UX issue or simply want a friendly steer in the right direction, get in touch with Neil and make his day:

01202 293652 neilyoung@experienceux.co.uk