We’ve learned whilst doing user research for our clients in the education sector that getting the user journey right for prospective students can be extremely challenging. Research participants have demonstrated that the process of finding an institution you want to…
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Chatbots, customer experience & calamity stories at UX Bournemouth 4
With winter fast approaching it was time for the fourth UX Bournemouth –attracting an array of UXers and digital professionals from our local area and further afield. We had another stellar line-up of speakers, with talks from Alan Colville, Adam…
Public services, psychology and passports at UX Bournemouth 3
The summer is here and that meant it was time for our third UX Bournemouth – a sell-out event that’s attracting UXers and other professionals not only from our local area, but far-flung places such as Milton Keynes. We…
6 steps to delivering a first class Live Chat user experience
Live Chat has come a long way since AIM and MSN We’ve come a long way from the sound of a slamming door as one of your buddies leaves AOL AIM or nudging someone on MSN Messenger. Would you believe me...
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Creating a community: Our first UX Bournemouth meetup
Last night we ran our first ever UX event in Bournemouth. Our aim was to bring the UX community on the south coast together, and watching everyone chatting at the bar and enjoying a few drinks together it looks…
Is this common UX fail ruining your online form conversions?
Nearly every insurance quote form requires users to enter their job title. If your form is one of these, chances are that it’s causing users an issue and ultimately turning their experience a little sour. We’ve observed hundreds of participants struggle with…
Healthcare UX: which areas need the biggest experience re-vamp?
It’s 8am on a dreary Monday morning and you need to book a doctor’s appointment; that shouldn’t be too difficult, right? In a bid to generate ideas for a healthcare UX research and innovation project, it became clear that…
How Fat Face increased ecommerce sales by 39%
Fat Face have recently hit the headlines declaring a 39% increase in ecommerce sales, following the relaunch of their website. We were intrigued to find out what had changed to trigger such an increase in sales, so we carried out…
Lunchtime Learning – Don’t listen to users, sample their experience
It’s that time again – grab your sandwich and take a look at this presentation by Tomer Sharon (@tsharon) from Google. Tomer shares a ‘strategic research technique to uncover user needs’, at LeanUX Researchapaloozafest
How to turn social media engagement into ecommerce sales
We often receive requests from companies in need of UX advice, and thought this would be relevant to share with our readers. The founder of Isabel and I, a relatively new Australian clothing brand, got in touch asking how to…
