Posts by Jenny Lewis

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Jenny Lewis

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Jenny is a UX Consultant, and probably the most organised and efficient UXer you’ll meet. Frustrated by things that just don't work the way they should, she takes great pride in creating delightful experiences that make a difference to everyday interactions. Over the past 5 years she has combined her design background with a love for research to lead research projects with the likes of The Open University, LV= & Burberry. When she’s not solving UX problems, Jenny can be found in her craft room or trying to reach the top of our wearable tech leaderboard.

Google & Facebook to headline at our conference, UX Insider

20/09/2018

conference, facebook, google, ux event, ux insider

We are delighted to announce the full line up of speakers at our new one-day industry event “UX Insider” following the…

5 Ways to Improve Your Student Recruitment

28/03/2018

Designing for Users, User Research

conversion, student recruitment, university, user research, ux, website improvement

We’ve learned whilst doing user research for our clients in the education sector that getting the user journey right for…

Chatbots, customer experience & calamity stories at UX Bournemouth 4

14/11/2017

ai, artificial intelligence, chatbots, customer experience, cx, remote research, remote testing, user research, ux bournemouth

With winter fast approaching it was time for the fourth UX Bournemouth –attracting an array of UXers and digital professionals…

Public services, psychology and passports at UX Bournemouth 3

05/07/2017

home office, nhs, psychology, public service, ux bournemouth, ux event

The summer is here and that meant it was time for our third UX Bournemouth – a sell-out event…

6 steps to delivering a first class Live Chat user experience

30/05/2017

Designing for Users, Website User Experience

live chat, self help, support, user experience, web chat, web user experience. ux

Live Chat has come a long way since AIM and MSN We’ve come a long way from the sound of a…

Creating a community: Our first UX Bournemouth meetup

12/10/2016

damian rees, jason buck, meetup, nick fine, ux, ux bournemouth

Last night we ran our first ever UX event in Bournemouth. Our aim was to bring the UX community…

Is this common UX fail ruining your online form conversions?

24/04/2015

User Research, Website User Experience

best practice, form design, insurance, usability testing, user experience, ux

Nearly every insurance quote form requires users to enter their job title. If your form is one of these, chances are…

Healthcare UX: which areas need the biggest experience re-vamp?

25/03/2015

Designing for Users, User Research

experience design, healthcare, research and innovation, user centred design, user research, ux, wearable tech

It’s 8am on a dreary Monday morning and you need to book a doctor’s appointment; that shouldn’t be too…

How Fat Face increased ecommerce sales by 39%

27/08/2014

Designing for Users, Usability Reviews, UX Inspiration, Website User Experience

checkout, ecommerce, fashion, Fat Face, jenny coford, online retail, product page, usability, user experience, ux

Fat Face have recently hit the headlines declaring a 39% increase in ecommerce sales, following the relaunch of their website.…

Lunchtime Learning – Don’t listen to users, sample their experience

04/07/2014

User Research, UX Inspiration

experience sampling, google, jenny coford, lean ux, Research methods, Tomer Sharon, ux, video

It’s that time again – grab your sandwich and take a look at this presentation by Tomer Sharon (@tsharon) from…

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