Join our talented team of researchers and consultants

Trainee Qualitative Researcher

Full Time  |  Central Bournemouth + homeworking  |  £20k – £25k (depending on experience)

Do you have passion and a genuine interest in user and customer experience? Specifically, we need someone who enjoys qualitative research to join our expert team of people watchers, based in Bournemouth, UK (a hybrid of office and home working is available).

We are a group of researchers and consultants who make life easy for people who are trying to use digital interfaces (like you and me), and the businesses who serve them (our clients). We work with leading organisations (The Open University, RNLI, Ellen MacArthur Foundation) on their quest to provide positive digital experiences. We do this by helping our clients to step outside of their organisation, turn around, and see their products and brand through the eyes of their customers.

Does this excite you?

Do you take ownership of your work? Are you proactive and humble in your working ethos? Are you a good listener and do you like to observe?

This could be for you.

We’d love to talk to you if you have some UX or Qualitative Research experience. As further training will take place on the job, this role is also available for someone with limited experience and looking to make a move into the industry. What we’re looking for is someone who is naturally curious and comfortable asking open questions to uncover a deeper level of understanding and a desire to influence a more human-centred world.

You are an excellent fit for this role if you:

  • Can demonstrate some qualitative research or usability testing experience (desirable but not essential)
  • Combined with a passion for understanding human behaviour.
  • Have a natural curiosity and genuine empathy for people.
  • Are professional and personable (this is a client and user-facing role).

Key responsibilities after training and development:

1. Lead and support insightful user research projects with a range of clients

  • Collaboratively plan, design, and facilitate user research (with support).
  • Conduct online and in-person research.
  • Brainstorm creative solutions with the team following user research.
  • Make sense of complex information and transform into easy-to-understand concepts.
  • Digitise output from internal and client workshops including user profiles, user journey maps, wireframes, and user flows.
  • Write up and present your findings to internal and client teams.

2. Utilise existing data and knowledge to identify potential usability issues and inform hypothesise we can validate through user research

  • Analyse user behavioural data to identify trends and patterns.
  • Conduct user experience audits and competitor analysis.

3. Dig deeper, whether it’s an internal project to improve the way we work, or a workshop with a client, always look to gain a better understanding of the problem we are trying to solve

  • Work with internal and client teams to understand the bigger picture of what you are working on
  • Ask probing questions to uncover new insights and perspectives

We don’t see ourselves as a ‘typical agency’, neither do our clients, which is why you won’t find beer fridges and ping pong tables in our list of benefits and perks. Instead, we focus on what would be a genuine benefit to your life both at work and at home.

The role includes:

  • Starting salary from £20,000 – £25,000, depending on experience
  • The freedom to work flexibly; we believe you should be able to decide on how and where you work, depending on the needs of the project you are working on, the team you are working with, and your life outside of work. Right now, we tend to work 2 days a week in our Bournemouth office and the rest from home
  • Company PC or laptop for working from home
  • 28 days annual leave (inclusive of 8 bank holidays) which increases the longer you’re with us
  • 3 additional days holiday between Christmas and New Year
  • Annual Company Away Days and Team Days; a chance to take time out together to have fun and share our thoughts and ideas
  • Pension scheme
  • Personalised career development; we’ve always championed everyone in our team to grow and want to support them in doing so in a way that is driven by their passions and interests. You’ll work with your line manager to create and monitor achievable goals that matter to you
  • A personal learning and development budget to spend on events and courses
  • Charity / service leave – up to 4 days per annum to work with a cause you care about
  • Proactive approach to employee mental health & wellbeing

We are an equal opportunities employer and we ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

How to apply?

To apply, send us a video with your responses to the following three questions, combined with your CV to

  1. What attracted you to this role?
  2. What has been your most memorable user experience, and why?
  3. Why should we interview you?

No agencies, please.

Ali Carmichael

Let’s Chat

If you’re ready to introduce the innate power of human centeredness to your products, services and brand, drop me an email today.

01202 293652