Join our talented team of researchers and consultants

Qualitative Researcher

Full Time  |  Central Bournemouth + homeworking  |  £25k – £34k (depending on experience)

Do you love uncovering meaningful insights through user research and translating this into actionable solutions? We need someone who enjoys qualitative research to join our expert team of people watchers, based in Bournemouth, UK (a hybrid of office and home working is available).

We are a group of researchers and consultants who make life easy for people who are trying to use digital interfaces (like you and me), and the businesses who serve them (our clients). We work with leading organisations (The Open University, RNLI, Ellen MacArthur Foundation) on their quest to provide positive digital experiences. We do this by helping our clients to step outside of their organisation, turn around, and see their products and brand through the eyes of their customers. Whilst observational 1-2-1 research is our core and what we do every week, your work will include a wide variety of research activities to help our clients discover their users’ needs; from diary studies to user interviews and co-design workshops, plus much more.

Does this excite you?

Do you take ownership of your projects? Are you a great listener and keen observer of people? Are you proactive and humble in your working ethos?

This could be for you.

We’d love to talk to you if you have been honing your research skills over the last few years, either in a solely Research role or a broader role that involved conducting research. We’re looking for someone who is naturally curious and comfortable asking open questions to uncover a deeper level of understanding and a desire to influence a more human-centred world.

You are an excellent fit for this role if you:

  • Have at least 2 years of hands-on experience running qualitative research or usability testing
  • Combined with a passion for understanding human behaviour.
  • Have a natural curiosity and genuine empathy for people.
  • Are professional and personable (this is a client and user-facing role).

Key responsibilities after training and development:

1. Lead your own user research projects, and work with fellow Researchers and Consultants on larger scale multi-disciplinary projects

  • Explore core research objectives and questions with clients, identifying ways to answer these in research
  • Plan, design, and facilitate user research on both simple and complex subject matters (with support).
  • Conduct online and in-person research.
  • Lead analysis and brainstorming sessions with the team following user research, to generate creative ideas for solutions.

2. Communicating findings and recommendations with client teams in an engaging way that compels them to want to take action to improve their user experience

  • Make sense of complex information and transform into easy-to-understand concepts.
  • Digitise output from internal and client workshops including user profiles, user journey maps, wireframes, and user flows.
  • Write up and present your findings to internal and client teams.
  • Tell a compelling story of your research process and insights to engage and excite client teams.

3. Dig deeper, whether it’s an internal project to improve the way we work, or a workshop with a client, always look to gain a better understanding of the problem we are trying to solve

  • Work with internal and client teams to understand the bigger picture of what you are working on
  • Ask probing questions to uncover new insights and perspectives

4. Continue to develop and refine our research toolkit and ways of working

  • Embrace and support our continual learning culture, both personally and as a team
  • Identify ways to improve the way we run our research projects and help refine individual research activities
  • Stay up to date with the latest industry developments and share your learnings with the wider team

We don’t see ourselves as a ‘typical agency’, neither do our clients, which is why you won’t find beer fridges and ping pong tables in our list of benefits and perks. Instead, we focus on what would be a genuine benefit to your life both at work and at home.

The role includes:

  • Starting salary from £25,000 – £34,000, depending on experience
  • The freedom to work flexibly; we believe you should be able to decide on how and where you work, depending on the needs of the project you are working on, the team you are working with, and your life outside of work. Right now, we tend to work 2 days a week in our Bournemouth office and the rest from home
  • Company PC or laptop for working from home
  • 28 days annual leave (inclusive of 8 bank holidays) which increases the longer you’re with us
  • 3 additional days holiday between Christmas and New Year
  • Annual Company Away Days and Team Days; a chance to take time out together to have fun and share our thoughts and ideas
  • Pension scheme
  • Personalised career development; we’ve always championed everyone in our team to grow and want to support them in doing so in a way that is driven by their passions and interests. You’ll work with your line manager to create and monitor achievable goals that matter to you
  • A personal learning and development budget to spend on events and courses
  • Charity / service leave – up to 4 days per annum to work with a cause you care about
  • Proactive approach to employee mental health & wellbeing

We are an equal opportunities employer and we ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

How to apply?

To apply, send us a video with your responses to the following three questions, combined with your CV to

  1. What attracted you to this role?
  2. What has been your most memorable user experience, and why?
  3. Why should we interview you?

No agencies, please.

Ali Carmichael

Let’s Chat

If you’re ready to introduce the innate power of human centeredness to your products, services and brand, drop me an email today.

01202 293652