Posts Tagged "service design"

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What’s on your bookshelf?

ali

Here at Experience Solutions we love our books. We like to keep a couple of shelves well stocked with books, new and old, that we can turn to for inspiration in any aspect of our world. Our shelves are full…

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The after-sales anti-complaints process

It’s a well known fact that us Brits hate to complain. Instead, we like to keep quiet, seethe internally, and then vote with our feet and never use the service again. But there are occasions where you know you need…

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The difference between marketing profiles and user profiles

sam

At University we always designed for the ‘target audience’, broadly meaning; the people who would use the product/website etc. Sounds simple and straightforward enough, and yet I always struggled with it, but never understood why.   So, what does a…

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15 questions to see if your app idea has legs

damian

So you have an idea for an app. You have visions of it hitting the top ten lists, going global and earning you plenty of cash. You’ve been fantasising about giving up the day job and making a business out…

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3 of my biggest Bugbears – because users were ignored

ali

“In medieval England, the Bugbear was depicted as a creepy bear that lurked in the woods to scare children” – Wikipedia, May 2011   I’m generally a pretty happy go lucky chap, but even I have moments when certain things…

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It’s easy to blame stupid users for poor design

sam

Having started as Junior User Experience Researcher at Experience Solutions, I have been introduced to the world of user experience. As I come from a predominantly graphic design and retail background, I thought it was safe to say that I…

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Getting the balance right between website business goals and user goals

damian

Our primary function as a business is to bring our clients closer to the users of their website. It’s difficult to remain objective and see things from your users perspective when it’s your website. When you have conceived ideas, directed…

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Does my iPad look big in this? How gadgets will shape the future of online retail

It is fair to say that the Web has changed shopping in some major ways over the years. From the initial rush to provide bricks and mortar stores with a wider profile and client base, to the monsters of Amazon…

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The future of user experience design when your computer “sees” you?

In 2006, the face of video gaming changed when Nintendo introduced its Wii console. This allowed the machine to sense the player’s input as they moved the controller around. Suddenly, players could jump, wave, bat, swordfight and perform many other…

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Designing fun into everyday interactions

We’ve all had days where things get on top of us. We’ve not been sleeping well, we’ve had an argument with someone we care about, and our football team has just lost (or been kicked out of the World Cup!!)….

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