Posts Tagged "customer experience journal"

pukka_customer_experience.jpg

Pukka miss an opportunity to design a great customer experience

damian

Pukka teas are a brand that’s easy to like. They present themselves as a healthy, organic company. They have a nice overall feel, they have good quality products, their packaging is appealing, their website is…well, ok.     So, over…

Read More
secret-question1.png

Online security questions. Is there an easy answer?

ali

To survive the day to day dangers of using the Internet I use a range of passwords, user names, and email addresses, all created to make my online world more secure. And, like most people we observe in user testing,…

Read More
usability-checklist-image.png

Weekly usability checklist

For many in the retail industry a regular shop walkthrough is an essential part of the manager’s role to ensure the environment is clean, the products are in the right places, and the shelves are stocked. Do you do the…

Read More
pizza2.png

Rigid process can hamper customer experience

ali

One of our major supermarkets does a great pizza, which they make for you whilst you wait. I must say, they do taste good. If you order your pizza at the beginning of your shop, ten minutes later when you’ve…

Read More
betting_user_experience.gif

The online gambling user experience fails to support ‘newbies’

According to a recent article I read, there are over 5,000 people employed in the UK online gambling sector today. Judging by my recent experiences, few of them have ‘user experience’ in their job title. What amazed me was how…

Read More

Multi-channel retail experiences don’t live up to expectations

Within the retail market there is a lot of talk about Multi-Channel, where services are provided via multiple touchpoints. Most commonly, this refers to a website and a shop floor. So it was interesting to see that one of the…

Read More

An online grocery shopping experience

damian

I’m totally new to online grocery shopping. I’ve been curious before but I’ve never really seen the benefit for me over just going to the store. I do hate the shopping experience on a busy Saturday, but I prefer to make…

Read More