Posts Tagged "customer experience design"

2853357625_207ea1bae3.jpg

Avoiding human error with good design

damian

Recently we designed some shiny new business cards to go with our new website brand that we will be launching soon. So when the new cards arrived, we all crowded round in anticipation as the box of new cards was…

Read More

Does my iPad look big in this? How gadgets will shape the future of online retail

It is fair to say that the Web has changed shopping in some major ways over the years. From the initial rush to provide bricks and mortar stores with a wider profile and client base, to the monsters of Amazon…

Read More
What_is_ShopStyle_2.png

ShopStyle iPhone App Usability Review

damian

Nicole Cook from ShopStyle recently approached us for a review of their iPhone app. Following previous user feedback they made enhancements to the app, so we thought this was a great opportunity to kick off some more regular reviews of…

Read More
usability-testing.jpg

The effect of bias in DIY usability testing

damian

We’re seeing a lot of people talking about conducting their own usability tests in house. The topic of DIY testing has been around for some time now with advocates such as Steve Krug and Jakob Nielson. The general principle being…

Read More
istock_000003087324xsmall.jpg

Forced restaurant service charges can damage the customer experience

ali

In recent months I have experienced behaviour from restaurants which I can’t quite fathom. When I receive the bill a service charge has already been added. And not just at my usual 10% rate, which I thought was standard in…

Read More
istock_000003143261xsmall.jpg

5 reasons to improve your website customer experience during a downturn

We’ve been trying not to talk too much about the ‘credit crunch’ on our blog because quite frankly we’re sick of hearing about it in the headlines every day. But, if it’s something our clients are worried about, we felt…

Read More
betting_user_experience.gif

The online gambling user experience fails to support ‘newbies’

According to a recent article I read, there are over 5,000 people employed in the UK online gambling sector today. Judging by my recent experiences, few of them have ‘user experience’ in their job title. What amazed me was how…

Read More

Multi-channel retail experiences don’t live up to expectations

Within the retail market there is a lot of talk about Multi-Channel, where services are provided via multiple touchpoints. Most commonly, this refers to a website and a shop floor. So it was interesting to see that one of the…

Read More

Self-service checkout customer experience

damian

It’s easy to see why retailers are turning to more and more self-service kiosks. They put the customer in control, they can reduce operational costs and they save on staff costs. When they are designed well they can improve customer experience…

Read More

New BBC user experience

damian

As a regular user of the BBC website and an ex-BBC employee, I find the new Beta of the customisable homepage an exciting concept. I love the idea of opening up my browser and seeing all the news and content…

Read More