Author Archive

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What’s on your bookshelf?

ali

Here at Experience Solutions we love our books. We like to keep a couple of shelves well stocked with books, new and old, that we can turn to for inspiration in any aspect of our world. Our shelves are full…

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Think little and often when assigning your UX budget

  Many clients get in touch with us when they have a big project for us to work on. They might want us to usability test an entire website, redesign a website, or design a new app. Whatever the project,…

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5 ways charities can quickly improve online donations

A report recently published provides an overview of charitable giving in the UK. It says that charity donations are down by 20% since the previous year. The report suggests that the overall number of people donating fell as well as…

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How to make your emails easier to read, understand, and action

I remember in GCSE Business Studies being taught about how to write a memo. Though I never got the chance to write a real memo as by the time I had finished college and university the business world was using…

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Augmented reality – good experience or gimmick?

Tesco recently released details of a new feature to their online offering. This feature allows users to view a product in 3D, using augmented reality, as if they are holding it in their hands. Sounds great huh? The objective here…

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Asking users the right questions at the right time is critical to good user experience

ali

A few years ago I was walking through Bournemouth town centre when I was stopped by a young lady, clip board at the ready, she asked, “Can I ask you a quick question?” Me: “Yes, of course.” Lady: “What is…

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3 of my biggest Bugbears – because users were ignored

ali

“In medieval England, the Bugbear was depicted as a creepy bear that lurked in the woods to scare children” – Wikipedia, May 2011   I’m generally a pretty happy go lucky chap, but even I have moments when certain things…

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Online security questions. Is there an easy answer?

ali

To survive the day to day dangers of using the Internet I use a range of passwords, user names, and email addresses, all created to make my online world more secure. And, like most people we observe in user testing,…

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Where to advertise ‘Free Delivery’ on your eCommerce website

A recent report from the Royal Mail reports that 82% of online shoppers said that free delivery would encourage their use of a website. This makes sense, but before you rush out and start advertising ‘Free Delivery’ all over your…

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Usability testing is critical to online customer satisfaction

We were interested to see that a study of the UK’s top 40 online retail websites found that customer satisfaction is increasing year on year. Compared with US however, we were disappointed to find that UK sites still lag behind…

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