Archive for January, 2010

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ShopStyle iPhone App Usability Review

damian

Nicole Cook from ShopStyle recently approached us for a review of their iPhone app. Following previous user feedback they made enhancements to the app, so we thought this was a great opportunity to kick off some more regular reviews of…

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The three disciplines of User Experience (UX)

damian

We’ve spoken to three different companies in the past couple of weeks who are all recruiting a ‘UX practitioner’.  Yet when we asked what they were looking  for, we found that each of them is looking for a different role….

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Usability testing is critical to online customer satisfaction

We were interested to see that a study of the UK’s top 40 online retail websites found that customer satisfaction is increasing year on year. Compared with US however, we were disappointed to find that UK sites still lag behind…

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