Archive for September, 2008

istock_000003255797xsmall.jpg

The 10 most common reasons for poor usability – part 1

damian

You only really notice the usability of a product when it’s not there. It’s very easy to come up with examples of poor usability, but for the most part, people don’t usually know the reasons for why one product is…

Read More
istock_000006862096xsmall1-207x300.jpg

Small changes can make a big difference to customer experience

ali

I paid for a train ticket over the counter yesterday. As I completed the transaction I nearly walked off leaving my Debit card in the PIN machine. As I turned back to the machine to retrieve the card the chap…

Read More