Archive for August, 2008

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Top customer experience blogs we’ve been reading lately

damian

Let us introduce you to some of the top customer experience blogs we’ve been reading lately. We’ve found some inspiring stuff here in the past couple of months so we thought it was only fair to share with you. Here’s…

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Rigid process can hamper customer experience

ali

One of our major supermarkets does a great pizza, which they make for you whilst you wait. I must say, they do taste good. If you order your pizza at the beginning of your shop, ten minutes later when you’ve…

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Forced restaurant service charges can damage the customer experience

ali

In recent months I have experienced behaviour from restaurants which I can’t quite fathom. When I receive the bill a service charge has already been added. And not just at my usual 10% rate, which I thought was standard in…

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