Archive for August, 2007

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great retail customer experience

damian

Its not often that I can say that I’ve just had a great customer experience. Being focused on customer experience professionally, 99 out of 100 times I’m frustrated with the customer experience I receive, but today I had a great retail experience. Lets…

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ideas for improving the networking experience

damian

I went to a networking event in London last night hosted by Lemon Studios and e-consultancy– the Lemon Studios Summer Party. It was a good, well organised event where I enjoyed mingling with a bunch of people in the new media industry. The event was held…

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pub experiences after the smoking ban stink

damian

Since the smoking ban has been introduced in the UK, pubs are beginning to face the issue of introducing scent into their customer experience. According to an article in today’s Sunday Telegraph, this is due to the ‘smell of old carpets and…

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