We’re the trusted UX team for some of the world’s smartest companies
We worked with the Siemens Financial Services team to fundamentally change their user experience. Through several strategic user insight workshops and an ongoing program of prototyping and iterative usability tests, we redesigned multiple areas of their business.
We have been the user experience partner for Game Group throughout the redesign of the Game and Gamestation websites. We conducted several rounds of usability testing and website usability audits, as well as providing the user interface design and usability consultancy for new in-store touch screen kiosks.
Generali UK needed to redesign their user experience. Our user-centred design approach included user profiles, usability tests, journey mapping, prototyping and UI design. We involved their team throughout the process and continue to work on further improvements.
We are the UX agency for Liverpool Victoria. In the years we’ve worked with them, we have helped integrate user-centred design into their daily working practice. We’ve conducted focus groups, usability audits, created UX prototypes and run hundreds of usability tests.
We worked with Toshiba to improve the purchase processes on the Toshiba UK website. We designed several usability test projects focusing on the consumer audience, as well as others for their business market. The recommendations from our user research have helped shape Toshiba UK’s digital strategy.
We tested the new Lush website at two stages: The first round of testing was on a high fidelity prototype that we created, while the second round tested the pre-launch website across desktop, mobile and tablet devices. The site is now live, reporting a 20% increase in YOY sales.
We have been the UX agency for the Financial Times for five years. In that time we have done hundreds of hours of usability tests, redesigned the online subscriptions process, and created prototypes of iPad apps which were tested and refined through usability testing.
We have worked with The Body Shop to optimise their mobile user experience. As a result of our usability testing and subsequent navigation redesign work, sales have improved 28%. Read more in our full case study
We have worked closely with The OU for a number of years, helping them to improve their online experience for current and prospective students. We have clocked up hundreds of hours of usability testing on several different websites in multiple locations across the country.
We’ve been working with Farrow & Ball to improve online conversions. Purchasing paint online can be troublesome for users and we’ve worked closely with the luxury paint manufacturer to make the purchasing process much easier for customers. Our tried and tested usability conversion process has resulted in a significant increase in Farrow & Ball’s online conversions.
Our team of ecommerce usability experts have been working with Animal to benchmark their website user experience against competitors. This led to several sprints of usability research and website amends to fix and improve the core areas of the product selection and checkout process.
We have been working with Wiggle to redesign their checkout process to boost online conversions. We have conducted usability audits, as well as remote and face-to-face usability tests which were focused on improving the checkout process to increase conversions.
They are experts in UX and have helped us massively over the last few years. I’d have no hesitation in recommending them
Justin Amphlett, User Experience Manager
Following Hobbycraft’s new branding and website redesign we conducted a thorough programme of usability tests on desktop, mobile and tablet platforms. We identified a number of conversion barriers and set up an ongoing usability improvement plan to improve conversions.
We conducted internal user profiling workshops with Liz Earle staff, which led us to recruit a specific segment of Liz Earle customers to take part in usability tests on the website. Since then, we’ve been working with the Liz Earle team to develop an ongoing usability and conversion improvement plan.
We helped HomeLet increase the conversion rate of their insurance quote and buy process. This involved audits, user profiling and facilitating IA workshops, followed by several rounds of face-to-face and remote usability testing of wireframes and prototypes before designing a whole new user-led customer journey.
We have worked with Rathbones on their Unit Trust Management website to help them offer a better user experience for IFAs and private investors. We conducted focus groups and usability tests before delivering a detailed usability improvement plan.
We have worked closely with Charities Aid Foundation (CAF) to deliver several usability tests of their website, where we tested a variety of users seeking financial solutions related to their charity organisation needs. As a result, we’ve helped them reshape their digital user experience to be more focused on their users’ needs.
We have conducted two rounds of testing for McCarthy & Stone. Initially, we worked with them to understand their audience’s unique requirements and identify any barriers on their existing website. This was followed by testing their new website prior to launch to ensure those identified barriers had been removed.
Stan James asked us to identify any UX issues affecting the conversion rate of their registration process. We tested their site with multiple users on desktop, tablet, iPhone and Android devices and presented them back with 34 findings and actionable recommendations to increase their conversion rate.
We worked with Staffordshire University to help them redesign their website to ensure it increased student applications. Through a series of workshops, prototypes and several usability testing sessions we helped them ensure their student user journeys were as clean and easy as possible to book an open day, order a prospectus, choose a course and complete an application.
We have been working with LeasePlan to help them understand how to optimise their user experience for people looking to lease cars. Through a series of workshops and usability tests we have helped them redefine their user journey from a financial services experience, to a car buying experience. We continue to work with LeasePlan to make these changes.
We worked with Plan UK over several months on an in-depth analysis of the user psychology of donations. We conducted user testing and in-depth interviews to understand how people choose which charities to donate to, and which websites made the process easy and enjoyable. We then optimised Plan UK’s online donations process based on our findings.
We provided AUB with a complete understanding of how students engaged with their library’s digital service. During several user research sessions, we shadowed students as they used the library service to find the right resources for their needs. We then helped AUB’s library to reshape its digital service to better reflect students’ needs.
We worked with De Beers to help them understand how, when, and why people buy jewellery online. To better understand such a visual and aesthetic buying process, we conducted several user research sessions with users who were in the process of buying jewellery. We uncovered a number of invaluable insights to help De Beers optimise their experience for customers.